Internal Communications Skill

Overview

Internal Communications Skill is one of Anthropic's official Claude Skills, designed to help write all kinds of internal communications using the formats and best practices preferred by modern organizations. This skill provides comprehensive resources and guidelines for crafting effective internal messages, from team status updates to company-wide announcements.

The skill includes templates, examples, and detailed formatting instructions for various communication types, ensuring messages are clear, consistent, and aligned with organizational communication standards.

Core Features

1. 3P Updates (Progress, Plans, Problems)

Structured format for regular team updates:

• Progress: Accomplishments and completed work
• Plans: Upcoming work and priorities
• Problems: Blockers and challenges requiring attention
• Clear, scannable format for team synchronization

2. Company Newsletters

Company-wide communication templates:

• Feature announcements and highlights
• Team updates and recognition
• Important company news
• Upcoming events and initiatives
• Engaging, accessible tone for broad audiences

3. FAQ Answers

Effective responses to frequently asked questions:

• Clear, direct answers
• Appropriate level of detail
• Links to additional resources
• Consistent formatting and style

4. Status Reports

Professional project and initiative updates:

• Current status and milestones
• Timeline and deliverables
• Risks and dependencies
• Next steps and actions

5. Leadership Updates

Executive communication for senior audiences:

• Strategic context and business impact
• High-level summaries
• Key decisions and recommendations
• Appropriate formality and depth

6. Project Updates

Detailed project communication:

• Progress against goals
• Timeline and schedule updates
• Resource allocation
• Stakeholder information

7. Incident Reports

Post-incident communication:

• Incident summary and impact
• Root cause analysis
• Resolution steps
• Prevention measures

Use Cases

• Team Synchronization: Keep teams aligned with regular 3P updates
• Company-Wide Communication: Share news and updates with all employees
• Knowledge Sharing: Document answers to common questions
• Project Management: Communicate project status to stakeholders
• Executive Reporting: Brief leadership on strategic initiatives
• Crisis Communication: Handle incident reporting and response
• Change Management: Announce and explain organizational changes

Communication Guidelines

General Best Practices

The skill teaches Claude to:

• Match communication type to appropriate format
• Use clear, accessible language
• Structure information for scannability
• Include relevant context and links
• Maintain consistent tone and style

Tone Adaptation

Adjust communication style based on:

• Audience level (team, department, company, executive)
• Purpose (informational, decision-making, crisis)
• Urgency and importance
• Organizational culture

Formatting Standards

Ensure professional presentation:

• Clear headings and sections
• Bullet points for readability
• Appropriate length for medium
• Proper use of emphasis
• Links to additional resources

Technical Implementation

The skill includes:

• Example Files: Real-world templates for each communication type

  • examples/3p-updates.md: Team update format
  • examples/company-newsletter.md: Company-wide announcements
  • examples/faq-answers.md: FAQ response guidelines
  • examples/general-comms.md: General communication templates
• Format Guidelines: Specific instructions for each type
• Tone Guidelines: Appropriate voice for different audiences
• Content Gathering: What information to include

Workflow

When using this skill, Claude:

1. Identifies the communication type from the request
2. Loads the appropriate guideline file
3. Follows specific instructions for formatting and content
4. Adapts tone and style to the audience
5. Ensures completeness and clarity

Customization

Organizations can customize this skill by:

• Adding company-specific templates
• Incorporating brand voice guidelines
• Including internal terminology
• Adding approval workflows
• Defining escalation paths

Summary

Internal Communications Skill enables Claude to write professional, effective internal communications across all common formats. By providing comprehensive templates, examples, and guidelines, this skill ensures communications are clear, consistent, and appropriate for their intended audience, whether team updates, company newsletters, or executive briefings.