Overview

Internal Communications Skill is one of Anthropic's official Claude Skills, designed to help write all kinds of internal communications using the formats and best practices preferred by modern organizations. This skill provides comprehensive resources and guidelines for crafting effective internal messages, from team status updates to company-wide announcements.

The skill includes templates, examples, and detailed formatting instructions for various communication types, ensuring messages are clear, consistent, and aligned with organizational communication standards.

Core Features

1. 3P Updates (Progress, Plans, Problems)

Structured format for regular team updates:

Progress: Accomplishments and completed work
Plans: Upcoming work and priorities
Problems: Blockers and challenges requiring attention
Clear, scannable format for team synchronization

2. Company Newsletters

Company-wide communication templates:

Feature announcements and highlights
Team updates and recognition
Important company news
Upcoming events and initiatives
Engaging, accessible tone for broad audiences

3. FAQ Answers

Effective responses to frequently asked questions:

Clear, direct answers
Appropriate level of detail
Links to additional resources
Consistent formatting and style

4. Status Reports

Professional project and initiative updates:

Current status and milestones
Timeline and deliverables
Risks and dependencies
Next steps and actions

5. Leadership Updates

Executive communication for senior audiences:

Strategic context and business impact
High-level summaries
Key decisions and recommendations
Appropriate formality and depth

6. Project Updates

Detailed project communication:

Progress against goals
Timeline and schedule updates
Resource allocation
Stakeholder information

7. Incident Reports

Post-incident communication:

Incident summary and impact
Root cause analysis
Resolution steps
Prevention measures

Use Cases

Team Synchronization: Keep teams aligned with regular 3P updates
Company-Wide Communication: Share news and updates with all employees
Knowledge Sharing: Document answers to common questions
Project Management: Communicate project status to stakeholders
Executive Reporting: Brief leadership on strategic initiatives
Crisis Communication: Handle incident reporting and response
Change Management: Announce and explain organizational changes

Communication Guidelines

General Best Practices

The skill teaches Claude to:

Match communication type to appropriate format
Use clear, accessible language
Structure information for scannability
Include relevant context and links
Maintain consistent tone and style

Tone Adaptation

Adjust communication style based on:

Audience level (team, department, company, executive)
Purpose (informational, decision-making, crisis)
Urgency and importance
Organizational culture

Formatting Standards

Ensure professional presentation:

Clear headings and sections
Bullet points for readability
Appropriate length for medium
Proper use of emphasis
Links to additional resources

Technical Implementation

The skill includes:

Example Files: Real-world templates for each communication type
- examples/3p-updates.md: Team update format
- examples/company-newsletter.md: Company-wide announcements
- examples/faq-answers.md: FAQ response guidelines
- examples/general-comms.md: General communication templates
Format Guidelines: Specific instructions for each type
Tone Guidelines: Appropriate voice for different audiences
Content Gathering: What information to include

Workflow

When using this skill, Claude:

Identifies the communication type from the request
Loads the appropriate guideline file
Follows specific instructions for formatting and content
Adapts tone and style to the audience
Ensures completeness and clarity

Customization

Organizations can customize this skill by:

Adding company-specific templates
Incorporating brand voice guidelines
Including internal terminology
Adding approval workflows
Defining escalation paths

Summary

Internal Communications Skill enables Claude to write professional, effective internal communications across all common formats. By providing comprehensive templates, examples, and guidelines, this skill ensures communications are clear, consistent, and appropriate for their intended audience, whether team updates, company newsletters, or executive briefings.

All Tags

Items tagged with Business (1)

Internal Communications Skill